Now I know there are a lot of blogger brand ambassadors out there for The Gap, and unofficially I considered myself one before this incident. I've had good luck with their jeans. They fit well, are durable, and have lots of different styles depending on your taste.
But this most recent trip only left a bad taste in my mouth.
This past weekend I headed out to the mall to find some replacement jeans after an accidental shrinking incident with a frequently worn pair.
After getting $4.20 for them from the little bitches at Plato's Closet - that's an entirely different story all together - I headed to the Gap where I assumed I'd still be able to find a matching pair.
And I did. They seemed to fit a little snug in the store but I assumed they'd relax out over time. So I made my purchase and headed home.
As I was getting ready to head out later that evening, I tore the tags off with excitement and donned my new denim.
After about 5 minutes I realized these were uncomfortably snug and that I would need to return them. So I took them off, folded them back up with the tags and receipt and put them back in the bag.
Let's fast forward to yesterday where, after work I headed back to the Gap to exchange. After trying on about 10 pairs of jeans I finally found ones that fit like I wanted them to. Upon my attempted return, the cashier inspects the pair I'm returning and calls a manager to the front.
They whisper to one another and speak in code, and finally the manager (who is a rude little 19 year old herself) asks "have you worn these?"
Me: "No."
Manager: "They look worn."
Me: "Well, they're not."
Manager: "Are you suuure?"
Me: "Yes. I had them on for a total of 10 minutes before realizing they didn't fit the way I wanted."
Manager: "Well, if you didn't wear them, then why are the tags off?"
Here is where I explain my excitement as I did above...
Manager: staring blankly....pause.... "are you really sure you didn't wear them?"
Oh no, you're right, I did, I'm sorry.
HELLO! Asking three times doesn't change the fact that I DID NOT WEAR THEM!
This actually went on for about 5 minutes. It was like pulling teeth trying to return a pair of jeans that I didn't wear - only to buy a more expensive pair. Oh, I didn't mention that? Yeah...
As I was leaving with the new pair of jeans she finally "let me" have, I was scolded for taking the tags off.
Manager: "Listen, next time, don't take the tags off and we won't have issues like this."
For a second I thought she was going to wag her finger at me like my 1st grade teacher used to...
Seriously?! I don't need to go to a clothing store so some chick on a power trip can talk down to me like this. Unacceptable in my world!
I hate leaving places knowing that I'm going to be writing one of these rants. Why can't customer service just be up to par everywhere - we'd all live in a much happier place.
Cheers!
-A