RANT: Fitworks

I'm all about customer service! If I have a problem, it can be easily resolved with friendly customer service reps.

In fact, I often respect a company more when an issue is taken care of smoothly and they are doing everything in their power to ensure that I'm a satisfied customer. You may notice that a lot of my RAVEs about companies has to do with good customer service.

Well, now I have a rant about a company because of their sales people. READ: before I'm even an actual customer. Yeah...not good.

So for those who may not know, I'm moving. Not very far, just to the other side of town, but far enough that it requires me to look into new services such as a gym.

(Yes, for those who are wondering, I'm moving in with the BF. It's an exciting time!)

Anyhow, I did some research online and found that Fitworks in Mentor has a good special running right now. So I decided to print off a discount coupon before visiting the facility.

Of course, in order to get the discount, you have to give them all your contact information. In hindsight, I should have "accidentally" transposed two digits in my phone number.

Almost immediately I was receiving calls from their sales reps. When I didn't answer, because I was at the office DURING WORKING HOURS, I received an email. I replied politely and said that I'm in the process of moving, I may be in this weekend to check out the gym.

Later that evening I receive another call from the gym, but this time no one left a voicemail.

This weekend rolls around and I'm running around like a mad woman, moving, and shopping and everything. No time to hit up the gym. Well these sales folks hated that, because on Sunday I received THREE calls and two voicemails - within 30 minutes!

I called back one of their reps and told them I'm busy moving, I'll try to stop in soon.

His response was: "ok, but we only have specials through the end of the month." I almost retorted that those specials will then be replaced with new ones, but I bit my tongue.

At this point, I think I'm done. NOPE!

Yesterday, again, during working hours, I receive a phone call, voicemail AND email from these people. My response was simple - I was considering getting a membership, however, I'm really only interested in the classes you have to offer. Given the recent spamming from your sales force, I've decided to go with a nearby yoga studio that doesn't call me 3+ times a day just to make a sale.

Then I asked them to please remove me from any lists I'm on so I no longer receive any phone calls or emails. Thanks! :-)

I haven't been contacted since - though it has only been 24 hours, so we'll see... Let's just hope they get the hint.

Sure, it's not exactly "customer service" related, but spamming potential customers doesn't get you anywhere. At least, not with me.

Did he really think "if I call one more time maybe she'll get fed up and buy a membership." SERIOUSLY?!

I get that the economy is down, and everyone needs that extra commission, but be a little courteous of my time and let me make the decision on my own. In this case, you made the decision for me, Fitworks.

On the plus side, I can't wait to start my new yoga classes after the first of the year!

Cheers!

-A